Buffering

Experience buffering? It may be due to peering, or it may be due to an issue with Cosy Club.

Peering = the route you take from your isp (internet service provider) to our main server.

If you suffer buffering it can be for many reasons

  1. Your ISP is having issues be it local or along the route before joining the appropriate data-center.
  2. An issue with the backbone network your ISP connects to (some are known to join cheaper options).
  3. An issue with your equipment (router, modem, devices).
  4. An issue with the data center or main servers or load balancers.

What you can do

  1. Unplug your router, modem, devices for a good 5 minutes and try again (this should
    be done at least once a week). This works wonders and is not just an urban myth !!
  2. Do a speed test on both your phone (using wifi) and your device/s and compare results (try to use the same test app).
  3. Have a VPN ready (IPVanish or similar paid one) so you can connect to either NYC, Finland or Germany and see which gives best results. Some of our apps have a built in VPN so all you need to do is click on the location closest to you.

Please note 99% of the time buffering is a user issue, very rarely is it server end. Honestly
I’m not saying it as a get out, I just can’t control the internet or your equipment and when
I have many users online with no issues which means all is well our end. Also a lot of you have this idea that you don’t need a VPN in your country or you’ve never had to use one before… this has nothing to do with my saying try a VPN and frankly it’s a silly mentality to have, it is however all about seeing if it will correct your routing to the servers better than your ISP is doing!!

A quick explanation as to why unplugging your equipment works

Your router, modem and all devices receive and send lots of data, constantly.
This data gets cached and over time builds up and up.
To remove this data build up you need to restart said equipment, but some/most is
stored in memory so pulling the plug for 5 minutes removes all of this from memory and
results in no cached/stored data.

The same goes for your devices, you’ve all probably heard of cleaning apps… well most
of the time they’re pointless and just a gimmick as simply restarting or unplugging those
devices removes all cached data from memory completely. The cache the app is saving is for making the app start up faster the next time you open it so not all cache is bad cache.

Restarts or reboots are ok but don’t always clear the crap or reconnect nicely, this is
where unplugging for 5 minutes also comes into play by clearing everything and
reconnecting everything how it should be. Worse case you do it twice, but weekly
maintenance really does help to keep things running smoothly.

As always, any questions or you’re unsure of something, post a question in the support
channels, or create a ticket.
We hope all the above comes as some help and understanding.